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Frequently Asked Questions

What are IPIX 360° images and how are they created?
How do I navigate IPIX image?
How can I post IPIX images to the Web?
Do I need a particular version of a Web browser to view 360° images?
How are IPIX images used?
What instructions should I provide to my Web site visitors when I use the Java Applet?
What instructions should I provide to my Web site visitors for retrieving the IPIX Plug-in?
Help. I can't view the IPIX images in a web page.
Help. I can't get the IPIX images to display on my web page / server.

1. What are IPIX 360° images and how are they created?

IPIX ® 360° images give viewers the power to step inside the picture, looking up, down, and all around.from floor to ceiling, earth to sky, in any direction. Viewers can completely immerse themselves in the particular environment. 360° images are created by capturing two opposing photographs, called "hemispheres," with a fisheye lens. IPIX patented technology re-maps the images, seaming them into an immersive whole. 360° images can then be linked together, linked to traditional photographs and renderings, enhanced with audio or other file types, or incorporated into other development environments.

2. How do I navigate IPIX 360°?

Click here for Navigation Instructions

3. How can I post 360° images to the Web?

Instructions on how to embed your IPIX image can be found here:

Embedding using the IPIX Java Applet

Embedding using the IPIX Plugin

4. Do I need a particular version of a Web browser to view 360° images?

Although we recommend that you use the latest versions of Web browsers available, our range of virtual tours will display universally on all Internet browsers.

PC Users:

For the best results, we recommend you upgrade your browser to at least Internet Explorer 4.01, Netscape 4.05 (or more recent versions) on Windows 95, 98, 2000, XP or NT4. These provide the best support for the Java programming language used for our tours with full features. If your browser cannot view the full-featured tour, the basic version of the same tour will be served to your browser.

Mac Users:

For the best results, we recommend you upgrade your browser to at least Microsoft Internet Explorer 4.5 on MAC OS 8.5-9, or Safari on OS 10. These provide the best support for the Java programming language used for our tours with full features.

5. How are IPIX images used?

IPIX images can be used in a wide range of applications - almost any where you use your Digital Camera. Use IPIX images to capture immersive images for:

Real Estate - for showcasing properties
Insurance - for documenting accidents or property damage
Journalism - for capturing locations or events
Education/Training - for exploration of places, events, or products
Product Demonstration - for presenting product features and benefits
Publishing - for online Web journals/newsletters, CD-ROM titles, or interactive magazines
Corporate - for training, presentations, or events
Entertainment - for interactive games or online programming support
Vacations - for virtual scrapbooks and family histories

See the Gallery page for sample IPIX images

6. What instructions should I provide to my Web site visitors when I use the Java Applet?

When using the Java Applet to embed your images, your site visitors aren't required to download any special software or plugins.

However if they are having trouble viewing the image they may need to update their Java Runtime Environment which can be easily done so here:

http://www.java.com/en/download/

7. What instructions should I provide to my Web site visitors for retrieving the IPIX Plug-in??

The correct address for linking to the Plug-in download is:

http://infomedia.ipix.com/support/download/plugin.shtml

When someone connects to that page from your Web site, the person's browser and OS will automatically be detected, and routed to the proper IPIX Plug-in. The download pages contain complete instructions for installing the IPIX Plug-in.

8. Help. I can't view the IPIX images in a web page.

Many sites use the IPIX java applet viewer to display their images. If you do NOT have java support installed, this image may just show up as a gray box, sometimes with a red X in the upper left corner. If this is the case, visit http://www.java.com/en/download/ and download and install their Java VM plug-in for your browser.

Alternatively, the site may require you to have the IPIX plugin installed. You can download this here: http://infomedia.ipix.com/support/download/plugin.shtml

9. Help. I can't get the IPIX images to display on my web page / server.

If you are using the IPIX® Java Viewer 5.0, make sure you have the .jar file in the same folder as your html page and the IPIX image and that these files are referenced correctly in your code.

Windows 2003 Server users:

Starting with Windows 2003 Server, Microsoft has added a new security feature which requires that all file types the server is going to host be registered with the server via MIME types. If you have recently migrated from an earlier server to a 2003 platform, you may notice your tours do not work until these MIME types are added to the server's configuration.

The MIME type info is as follows:

application/x-ipscript file extension=ips

application/x-ipix file extension=ipx

Update the server with this information and restart the server so the changes take effect. Your IPIX images will now be delivered as they should be!